Posts Tagged ‘complaint’

Would You Complain?

We’ve all been there. In that uncomfortable predicament where we know something isn’t right and want to complain but aren’t quite sure how to go about doing it. I am the sort of person that hates to complain. I just want to see things done correctly and it irks me when people takes short cuts or are less than competent.

So this week at our local coffee shop, there was an unusual amount of flies. To be quite honest I had never even seen a fly in the place in the two years we have frequented the shop. At first I thought I was seeing things when my friend pointed out two flies, candidly sitting on pastries behind the glass and going about their business!

I was slightly dumb founded, so my friend piped up, “what’s with all the flies?” I almost dropped my coffee, as I did not expect the direct question. The server responded that they always come out when they are cleaning up at the end of the night. Obviously, I was not comforted by this response.

Anyway we left and convinced ourselves that it was a one-off, as it had never happened before. However a day later we returned to face the same situation. This time we were told that the owners were addressing the matter. The flies were still on the food and the back door, opening out to a dumpster was left wide open. We suspected that this is how all the flies were getting into the building. When we expressed the solution to just keep that door closed we were told that it was too hot with the door closed. When the entire building is clearly fully air-conditioned, this just did not make any sense.

So as resistant as I was to making a formal complaint with the franchise owners, we took steps to make them aware of the problem. We like the servers and the close proximity of the shop, but we’re not setting foot in that place until the situation is cleared up.

Have you found yourself in a similar circumstance? We’d love to get your feedback and read your own experiences.